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Terms and Conditions

This operational framework establishes the binding understanding between Zenzorigo and individuals utilizing our website. By navigating this platform or confirming a purchase, you acknowledge acceptance of these outlined operational clauses. This document functions in strict alignment with the Sale of Goods Ordinance (Cap. 26) and the Consumer Goods Safety Ordinance (Cap. 456) of Hong Kong, ensuring full operational transparency.

1. Regional Jurisdiction and Availability

Our enterprise operates exclusively within the borders of the Hong Kong region. We do not facilitate international transactions, cross-border distribution, or out-of-region customer support. All digital interactions, order acceptances, and physical fulfillments are restricted to valid Hong Kong addresses. Users accessing this platform from outside Hong Kong acknowledge that our operations remain restricted to this designated territory.

2. Order Fulfillment Timelines

We maintain a structured timeline to ensure items move from our facility to your address efficiently. The delivery timeline spans 3 to 4 business days from order finalization.

  • Internal Processing Phase: We allocate 2 business days for internal order review, meticulous packaging, and preparation for shipment.
  • Transit Phase: Once transferred to our third-party logistical partners, the product requires an additional 1 to 2 business days for physical transit to your doorstep. Calculations are based on business days, excluding weekends and public holidays.

3. Order Nullification Protocols

Users can cancel their order without penalty prior to facility departure.

  • Before Dispatch: If the item remains in our warehouse, you may initiate a nullification by contacting massage@zenzorigo.com.
  • After Dispatch: Once an item is handed over to our logistics provider, the order cannot be canceled, redirected, or stopped. The delivery process must proceed to completion at the designated address. Users cannot refuse acceptance of the parcel during transit to bypass this stipulation.

4. Transaction Methods and Pricing Stability

To provide a straightforward purchasing experience, we operate solely through a convenient Cash on Delivery system for all orders.

  • Doorstep Settlements: The complete transaction amount is collected in physical currency at your doorstep during the exact moment of delivery.
  • Pricing Transparency: The price listed at the moment of order finalization is final. There are no hidden fees, extra processing handling surcharges, or hidden shipping costs. The exact amount stated on your digital invoice is the sole sum required upon delivery.

5. Return Framework and Damage Assessment

We establish a clear 30-days return policy that begins exactly on the day the shipment is delivered to your address. This framework is subject to the following strict conditions:

  • Eligible Anomalies: Returns are accepted only if you receive an incorrect product or an item that has suffered physical damage prior to arrival.
  • Reporting Protocol: If an issue is identified, you must immediately email our team at massage@zenzorigo.com with your order details and photographic evidence.
  • No-Cost Retrieval: Upon review of the initial report, we will coordinate a pickup at your address. This retrieval service is executed at zero expense to the customer.
  • Inspection Period: Once the returned item arrives back at our warehouse, our team requires twenty-four hours to examine the physical condition of the product thoroughly.

6. Resolution Mechanics and Restitution

Following the warehouse review, we execute resolutions based on the state of the item:

  • Standard Resolution: If the item is flawed but available, we immediately arrange a complete physical replacement.
  • Alternative Resolution: If the damage cannot be resolved or if a replacement item is out of stock, we initiate a full refund.
  • Bank Transfer Method: Because we utilize a Cash on Delivery system, we do not possess any pre-existing transactional records or banking data for your accounts. We will contact you via massage@zenzorigo.com to request your bank details.
  • Processing Speeds: Once you provide the necessary details, we initiate a direct bank transfer. It can take up to 7 business days for the funds to reflect in your bank account, depending entirely on the policies of your banking provider.

7. Purchase Finality Stipulations

We do not accommodate returns, exchanges, or refunds stemming from a change of mind, subjective preference alterations, or personal adjustments. We encourage all users to review product specifications thoroughly before concluding an order. Purchases should be finalized only when you are completely certain about your commitment.

8. Fee Disclosures

We maintain an explicit policy regarding inventory handling. We do not implement any restocking fees, administrative fees, or reprocessing surcharges for returned items that meet our eligibility requirements.

9. Customer Support Channels

For any operational inquiries, procedural questions, or assistance with your order, our communication channels remain accessible. Our Customer Support Team operates live from 9:00 AM to 5:00 PM Hong Kong Time (HKT), Monday through Friday. All digital inquiries sent outside these hours will be handled promptly on the following business day. Please reach out to massage@zenzorigo.com for assistance.