Privacy Policy
This Privacy Policy details how Zenzorigo collects, processes, and protects your information when you visit or make a purchase from our website in Hong Kong. We value clear communication and transparency regarding your data.
Our practices align with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong and meet the strict advertising standards required for global digital platforms.
1. Information We Collect
When you interact with our platform, we collect specific data points necessary to fulfill your requests and provide a functional user experience.
Information Provided Directly by You
- Contact Details: Your full name, delivery address, billing address, and phone number.
- Account Credentials: Email address and password created for our platform.
- Communication Records: Any information sent when you contact us via massage@zenzorigo.com.
Information Collected Automatically
- Device Identifiers: IP addresses, operating system types, and browser specifications.
- Usage Logs: Pages viewed, duration of visits, links clicked, and navigation paths.
- Tracking Data: Essential cookies that monitor website functionality and user pathways.
2. Frameworks for Processing Data
We process personal information under defined legal bases in accordance with Hong Kong regulations.
Fulfillment of Contracts
We process delivery addresses and contact details to deliver purchases, manage user accounts, and provide updates regarding your orders.
Legitimate Business Operations
We evaluate automatic usage data to improve layout structure, resolve operational glitches, and understand general user interaction patterns.
Consent-Based Operations
We send promotional updates via email only when explicit, prior consent has been granted by the user.
3. Data Sharing Protocol
Your personal data is shared only with specific categories of third parties to ensure operational efficiency.
- Logistics Entities: Courier services that require delivery addresses and telephone numbers to transport products within Hong Kong.
- Payment Infrastructure: Independent processors that handle transactional data. We do not store full credit card numbers on our servers.
- Digital Platforms: Analytical tools that process anonymous usage patterns to help monitor website performance.
4. Rights Under the PDPO
As a resident of Hong Kong, the PDPO grants you specific rights concerning your personal data.
Access Requests
You have the right to request a copy of the specific personal data we hold about your profile.
Correction Requests
If any information we maintain is inaccurate or incomplete, you can request immediate modifications.
Erasure and Restricting Use
You can request the deletion of your account or withdraw your consent for promotional emails at any point. To exercise these rights, please email massage@zenzorigo.com.
5. Security Measures
We implement administrative and systemic safeguards designed to protect personal data against illegal access, loss, or alteration. Data transmissions utilize secure protocols to protect information during transit.
We utilize industry-standard encryption protocols to maximize data protection during transit and continuously monitor our systems to safeguard your personal profile. We retain your information only as long as necessary to fulfill the purposes outlined or to comply with statutory legal duties in Hong Kong.
6. Cookies and Tracking Mechanisms
Our platform uses essential and operational analytics cookies to optimize site performance and measure promotional outreach efficacy.
You can configure your browser settings to reject cookies or alert you when they are sent. However, disabling cookies may cause certain sections of our website to function incorrectly.
7. Direct Marketing Rules
We adhere strictly to the direct marketing provisions of the PDPO. We will never use your personal data for promotional purposes without your explicit opt-in choice. If you wish to stop receiving updates, you can use the unsubscribe link in our emails or contact massage@zenzorigo.com.
8. Communication and Clarifications
For any inquiries, requests to access data, or questions regarding this statement, please contact our data team at massage@zenzorigo.com.