Shipping Policy

This document outlines the structured shipping policy established by Zenzorigo for distribution operations throughout Hong Kong. We prioritize clarity, structural openness, and precise operational execution to maintain standard transit channels. Our delivery procedures align with the Sale of Goods Ordinance (Cap. 26) and the Consumer Goods Safety Ordinance (Cap. 456) of Hong Kong, ensuring compliance with global promotional platform rules.

1. Territorial Boundaries

Our logistics ecosystem operates exclusively within the borders of the Hong Kong region. We do not provide cross-border transport, international freight, or transshipment handling. Orders with delivery destinations situated outside Hong Kong are systematically declined during our internal evaluation phase. All distributions are bound tightly to valid domestic corporate or residential locations within this specified jurisdiction. By maintaining strict regional boundaries, we maintain close oversight over our delivery networks and ensure that every order is handled directly by local couriers.

2. Order Processing and Transit Schedule

We adhere to a definitive fulfillment timeline designed to manage expectations and ensure seamless transfer from our distribution center to your location. The entire fulfillment process requires three to four business days. This timeframe allows our warehouse teams to execute our processing obligations smoothly.

• Fulfillment Packaging Window: We dedicate 2 business days to internal logistics. This phase covers review, security checks, custom product packaging, and preparation for physical handoff.
• Logistical Transit Window: Once an item transfers to our parcel delivery service, it requires an additional 1 to 2 business days for physical transit to your doorstep. These operational calculations apply only to business days, which exclude weekends and statutory public holidays observed in Hong Kong.

3. Shipping Fee Structure and Price Commitments

We enforce a completely open cost profile for all consumers navigating our platform.

• Zero Transport Costs: We do not enforce delivery fees, processing surcharges, weight penalties, or logistical costs. Our business covers all logistics overhead internally so that our clients experience no adjustments.
• No Hidden Additions: The final pricing calculated during your online order checkout represents the absolute total required. No unexpected handling levies will be introduced at any stage of the transit process.

4. Payment at Delivery Guidelines

We utilize an exclusive settlement arrangement to ensure direct, physical transaction fulfillment.

• Cash on Delivery Format: We function entirely on a structured Cash on Delivery mechanism for your order. The complete payment amount specified on your electronic receipt must be paid during the exact moment your package is handed over at your doorstep.
• Data Safeguards: This delivery system eliminates the requirement to enter or maintain sensitive banking records online, adding a physical layer of protection to your transactions. This procedural setup ensures your transaction remains simple.

5. Transit Cancellation Disclosures

Users maintain authority over their orders up to the point of structural dispatch from our central facility.

• Pre-Dispatch Phase: You can cancel an pending order without accountability by messaging massage@zenzorigo.com before our logistics staff concludes the processing stage.
• Post-Dispatch Phase: Once an item departs our warehouse and enters the third-party transportation network, the order cannot be canceled, redirected, or altered. The transport loop must proceed to completion, and the shipment must be accepted at the designated destination.

6. Support Channels for Logistics

For tracking inquiries, timeline delays, or physical delivery updates, our Customer Support Team remains completely active.

• Live Hours: Representatives handle inquiries from 9:00 AM until 5:00 PM Hong Kong Time (HKT), Monday through Friday.
• Primary Contact: All formal logistical communications, address corrections prior to warehouse departure, or timeline questions should be routed directly to massage@zenzorigo.com for resolution by our specialized distribution team.